Terms and Conditions
We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey without any misunderstandings between the tour escorts, the Company and you at any time. The 'Terms and Conditions' given below, as also displayed on our website (www.stepintours.com), the tour registration form and any other printed material and brochures, form the basis of our contract with you. You are required to read, understand properly and accept all the terms and conditions, before you register yourself/family/friend for any of our tour(s). Definitions “Passenger/Traveller/Tourist/You/Guest/Client” means the person/persons in whose name/on whose behalf booking or registration is made. “Company/We/Us/Step In Tours/SIT” means Step In Tours
Passenger(s)/You/Guest/Client/Traveller/Tourist/” means the person/persons in whose name/on whose behalf booking or registration is made.
“Company/We/Us/Step In Tours/SIT” means Step In Tours
Tour Means trip , holiday , sojourn prepared by Step In Tours which includes group tours, individual tours, FIT packages, incentive tours, conference tours etc.
“Brochure” means International Tours. Both these terms can be used interchangeably.
“Independent contractor” means any hotelier/hotel owner, Airline companies or shipping Company or Bus supplier or Railway or Ferry Boat/ Cruise/Coach owner/operator or any other person or organization who has been selected by the Company to render services to the Passenger(s) and who has agreed to render services to the Company.
"Tour Escort/Tour leader/Tour manager/ Tour Assistant" means person(s) who guides/assist tourists on tour/trips or guide with information about tourist attractions. Unless the context otherwise requires words, importing the masculine gender, shall also include feminine gender and vice versa, and the use of the singular shall include plural and vice versa.
Terms and Conditions - India & International Tours
2. Scope of Activity
We are basically travel and holiday organizers only. We do not own, operate or control any airline or any other mode of transport like shipping, railway, motor, buses, coaches, etc. or any hotel or restaurant, other facility or services mentioned in this brochure. We take utmost care in selecting all the ingredients for making your holiday a comfortable one. Thus, we are not liable and responsible for any injury, loss, personal harm, death or damage that may be caused to any person or property which may be caused by the act or default of the management or employees of any independent contractor and arising outside our normal selection and inspection process.
It is imperative that all the passengers who book with us with an intention of touring with us, shall abide by and strictly comply and observe all the terms and conditions laid down herein.
3. Brochure Accuracy
All previous brochures, letters and any other modes of circulation shall stand cancelled with immediate effect. Every effort is made to ensure brochure accuracy during publication, based on the available information at the time of publication of the brochure. The maps used in this International Tours / any brochure/ on website are inserted solely for convenience and are not to scale. We reserve the right to change any brochure information before or after a tour is booked, due to occurrence of any events beyond our control. Tour itinerary, tour price, departure date and hotels are subject to change. If we are aware of these changes sufficiently beforehand, we will inform you in advance. Otherwise, our tour escort or local representative will inform you of the changes on tour.
4. Signature & completion of the formalities at the time of booking
Guest's signature on the tour registration form or payment of the initial registration amount whichever earlier shall mean acceptance in totality of the 'Terms and Conditions' contained herein by the guest(s). In case of one or more, but not all guest(s) signing the 'Booking Form', it shall be deemed that the others have duly authorized the concerned signing passenger/s and everybody shall be deemed to have been bound by the terms and conditions mentioned herein.
There shall not arise any contract between the Company and guest(s) until the Company receives the initial tour registration amount as per the procedures in the brochure. The initial deposit just ensures a seat or participation on the tour but does not entitle any of the services such as air tickets, visas, hotel accommodations, until the full tour payment has been received by the Company. The full payment must be received in accordance with the procedures laid down in this brochure.
If full payment is not paid in time, the Company reserves the right to cancel the booking with subsequent loss of deposit and apply the cancellation charges as mentioned herein.
5. Travel Documents
It shall be the sole responsibility of the guest to hold valid travel documents and statutory clearances, such as passports, visas, confirmed air/rail tickets, insurance and medical insurance certificates, any other document used to confirm an arrangement with service provider and other statutory certificates, to enable him/her to travel on tour.
All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers may deny carriage if the name varies and the booking may be cancelled. Your passport must be valid for at least six months subsequent to the scheduled departure date of the tour with sufficient number of blank pages for visa purpose. It is the guest(s) responsibility to collect in time, their necessary travel documents or other documents from the booking office, which makes them eligible to travel on tour. Prior to travel it is the responsibility of the Guests to check the schedule departure time of the airline or rail.
6. Medically Unfit Guest
If any guest is suffering from any serious kind of a medical ailment, which may be a concern to some or all co-passengers traveling on a group tour, then the company reserve full right to restrict that particular guest from traveling on group tour with Step In Tours, unless specifically permitted by certified Doctor, vide medical certificate provided by the respective guest to the company. In case of non-discloser of his/her medically unfit status, then for the hygienic conditions the passenger shall have to travel by a separate transport at an additional cost to be paid immediately on tour solely by the guest.
The guest has to declare any other disease which may not directly cause any harm to other passengers, but may lead to complications on tour, at the time of booking and provide the doctor's fitness certificate to travel on tour. For Kailash Mansarovar tour age limit is 69 years as well as all the passengers travelling on this tour need to submit the medical certificate as a proof of fitness
7. Travellers who need special assistance
Group tours means the services provided are similar to all the guest's, special services can not be given to any specific person in a group tour. The Company will make reasonable attempt to accommodate the special needs of disabled travellers / senior citizen's if informed at the time of booking, but the Company shall not be held responsible in the event of it being unable to do so, nor shall be responsible in case of any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services are not equipped with wheel chair ramps. We regret that we cannot provide individual assistance to a passenger(s) for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. A qualified companion from guest's side must accompany travellers who need such assistance.
The registration amount paid at the time of booking is a non-refundable and interest free amount. All the payments shall be paid in accordance with the procedure laid down for International Tours. The bookings will be processed only after the registration amount is paid in full. If guests fail to pay the final payment as per the instructions in the International Tours, we reserve the right to cancel the reservation. In case of billing errors, we reserve the right to re-invoice with correct pricing. In case of dishonoured cheques, passengers will have to pay INR.500/- for every such dishonour. A cheque dishonoured is an offence under the Negotiable Instruments Act 1881 and the Company reserves its right to take necessary legal action as may be advised. In case the guest is booking the tour within 20 days of the departure (subject to availability) will have to make all the payments by demand draft or cash (as per the tour). In this case cheques are not accepted.
9. Travel loans
Company entertains the loan facilities offered by the nationalized banks to the eligible travellers for any of the tour if it fulfils the payment conditions of the tour laid down by Step In Tours The granting or rejecting of a loan application shall be the sole prerogative of the concerned bank. The Company is not responsible/liable for the same.
10. Tour Price
The price of the tour quoted in our proposal or brochure has been calculated as per the rates prevailing at the time of printing of such proposal or brochure. The Company reserves the right to amend/alter the price published in such proposal or brochure in case of supplier rate fluctuations, currency fluctuations due to changes in the various cross rates of exchange, changes in various taxes, visa fees and/or fuel costs, before the date of departure. Any such increase in price must be paid for in full before tour departure by the guest. In such exceptional cases any increase in price during the tour must be paid in full by the guest during tour. Tour price for many Domestic Tours does not include rail/air fares. All tour prices are exclusive of service tax, any other government taxes applicable from time to time. Tour Dates & Tour programme as well as number of day published in the International Tours/ leaflets or in brochures are subject to change.
Early booking of tour gives the benefit of discount to the guest; this discount varies from tour to tour. As the seats fill the discount reduces and in some cases it becomes even zero. The Company reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation. The discounts/ benefits are valid for limited number of seats in each tour and limited period and for specific tour dates only. The discounts/benefits given to the guests will be at the sole discretion of the Company and may vary from guest to guest and for bookings done on different dates for the same tour. To avail of any discounts/benefits, guests must pay the full registration amount at the time of booking itself. Discounts/benefits are applicable for guests whose age is 2 years and above for International Tours and 5 years and above for Domestic Tours. Tour prices & Discount differ region wise or country wise.
Passport is an official document and identity of an Indian Citizen issued by the government of India which is required whenever passenger intend to travel abroad. Passport is needed to possess the visa of that particular country guest is traveling to
Before submission of the passport to Step In Tours for visa purpose kindly ensure below mentioned things: Passport validity should be minimum 180 days from the arrival date of the tour in India.
Please check weather your passport has sufficient blank pages to obtain the visas for the respective countries
Please check the passport which you are submitting is not a damaged passport.
13. Taking care of your passport
Each and every passenger traveling on tour should take care of his/her own passport.
Due to any reason if you loose your passport on tour then all the consequences thereafter like filling FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay food and transportation part will have to be booked and borne by the tourists themselves. Step In Tours tour leader will not be able to stay back with you for any assistance as he has to proceed with the group. Getting the landing certificate or the new passport is the sole responsibility of the passengers. All local assistance will be chargeable and to be paid by the guest/s.
14. Visa (International Tours)
Visa means 'Visitors Intending To Stay Abroad'. In other words the permission granted by the country the tourist wish to travel to. All passengers traveling on International Tours must be in possession of a valid visa.
To get the visa Step In Tours assists for documentation and submission. All documents submitted to Step In Tours Office for visa will be forwarded to the respective consulates on the dates as pre-defined by the concerned authority. The visa fees levied to the guests shall be the fees existing as on the date of submission of documents to the Consulate. In case of any increase in the existing visa fee structure of Embassy, guests shall be liable to pay the increased portion of the visa fee (i.e. increased visa fee paid by the guests at the time of submission of documents to the Consulate (-) existing visa fee paid by the guests at the time of payment of tour cost) to the Company which the Company shall further pay to the Consulate. We do not take responsibility of any rejection of visa due to lack of documents it is guest's responsibility and to submit documents which supports his claim to get the visa.
It is at the sole discretion of the Consulate/Authorities to ask for original documents/to call for a personal interview of the passengers at any time. It is however at the discretion of the guest to attend to the personal interview, and Step In Tours shall not incur any expenditure in case of guests visiting the consulate in any metro city of India for personal interview. Since, the granting or rejecting visa is the sole prerogative of the concerned Consulate/Authorities even after submitting all relevant documents or attending personal interview the Company will not be held liable or responsible for the same. In case the Visa application is rejected by the concerned embassy/consulate or authorities, due to incomplete/delayed documents furnished by the passengers or due to any other reason whatsoever, or there are errors in the date of visa granted or scanned photographs on the visa, the Company shall not be liable or responsible for the same. All costs and charges in respect of the said application for the visa shall be borne by the passenger only and same will be intimated by Company. In case of USA and Australia visa delay or rejection for any reason 45 days prior to tour departure, Company reserves the right to levy an additional charge of INR10, 000/- per guest/passenger If the passenger needs to cancel a tour due to rejection of visa or rejection of entry into the country, the cancellation charges of the Company will be applicable and shall be payable by the passenger. There will be no refund if the passenger, or any member of his party, is unable to travel due to the said reasons. Any fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authority in respect of Passport or Visa documents, then it will be sole responsibility of Guest.
15. Government rules for NRI (NON RESIDENT INDIAN TRAVELLERS)
For the security reasons government of India has revised the rules for the NRI'S to visit India. All guest's / tourists staying abroad or are NRI's or foreigners should ensure all the conditions of current regulations laid down by government of India or any country they are visiting. Step In Tours is not responsible for any such change in rules by the Government Of India. Due to any sudden changes by the government if guest needs to cancel the tour Step In Tours will not be liable to give the refund of the tour cost.
16. Health and Insurance
It is advisable & highly recommended to acquire adequate Overseas Travel Insurance cover for protection from any expenses such as medical, legal, hospitalization, accident etc. For most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. Claims to be handled with respective airlines and they settle as per their rules and regulations. Normally it is on weight basis and not on the value of goods inside baggage. Note: - Please do not keep any valuables in cargo baggage rather we recommend our guest's not to carry valuables or money on tour.
17. Foreign Exchange
With a view to provide single window facility to our guests, we have made requisite arrangements for the foreign exchange requirements of the guests. To avail of this Foreign Exchange, we request the Guests to send Foreign Exchange Component cost and additional Forex for their personal requirements abroad, if any, at the prevailing Rate of Exchange by submitting "Application cum Declaration for release of Foreign Exchange" duly signed by them. All such INR payments should be made by Demand Draft / Local clearing cheques in favour of "Step In Tours". Foreign Exchange will be released only after realization of funds in the account of "Step In Tours". The guests should source their FOREX requirements at least 30 working days before the departure of Tour. Please note that rate of exchange will be taken of the day when the passenger has effected the payment by cheque or demand draft (subject to realization). All International Tours are subjected to RBI / Govt of India approval.
High season surcharge will be applicable for Australia, New Zealand, Mauritius and South Africa for certain peak period tours.
Any increase in airfare, airport taxes, visa charges, fuel surcharges will have to be borne by the guests.
Please note – If you cancel the tour within 65 days prior to the departure Air Ticket Cancellation charges plus deposit forfeit charges will be applicable.
If any guest wishes to deviate from the tour itinerary, the changes will be made subject to availability. For such deviation, the guest has to pay the additional supplementary cost in full before the tour departure, which may affect the guest's tour price.
20. Tour Price other than Ex-Mumbai (International Tours)
Tour price is based on departure from Mumbai, India, unless specifically mentioned. Passengers boarding flights from other places will have to pay the entire airfare difference and bear any additional expenses such as airport transfers, hotel stay etc. on their own.
21. Joining Leaving Guest's
a. Directly joining & leaving guests should possess the entire air travel tickets including internal sectors along with valid visas for the respective countries & Insurance (if required for the tour).
b. If guests are reaching before the scheduled arrival time at the airport then guest's are requested to wait at the airport arrival hall of the terminal where the group is landing on day one of the tour.
c. If guests are reaching after the schedule arrival time of the group, then guest's are requested to join the group directly at the hotel / 1st destination / sight seeing place (if the group is directly going for the sight seeing) on their own as to provide to & fro transfers will not be possible due to different arrival timings for the guest's coming by different places & airlines. As well as such expenses is not included in the tour price.
d. Directly Joining & Leaving guest's have to book their own air tickets as per the tour departure dates and itinerary given by us , but if any date change happens due to any unavoidable circumstances then we have no option than to change the date of travel or the routing of the itinerary i.e. either need to pre pone or post pone the departure date or change the itinerary in such cases directly joining & leaving guest's need to change the travel date accordingly on their own and Step In Tours will not be responsible for any expenses guest may incur for changing their air tickets or any other arrangements made by them in advance.
e. Directly joining and leaving guests need to give the following details before their departure. Inward and outward flight / journey details, Photocopy of an airline ticket, E-Mail, mobile, contact details of the place where the guests will be at 10 days before the tour.
22. For Domestic Tours
Any domestic tours which have air fares included for the group airfares are contracted in bulk and on certain conditions from airlines. These air tickets are non refundable, as well as date change is not allowed for the same. All guest's travelling by air for domestic sectors are requested to carry the photo identification in the form of driving licence, election ID card, Pan card and for students their school / college ID card.
23. Itinerary Changes and unavailability of Sights/ Places
All itineraries are well planned. These itineraries are based on certain ingredients like airline, ship or train. In case of the changes in these schedules itineraries will have the impact of the same. Airline companies may change their flight schedule depending on varying economic conditions and demand. Such changes in the airline schedules may indirectly impact our tour itineraries; accordingly the Company reserves the right to change its schedule due to circumstances beyond its control. Such changes shall also cause variation by way of alterations / additions in the tour program/ on tour price. For the comfort and convenience of the guests or to meet the requirements of emergencies or to face the unavoidable circumstances we may sometimes change the direction, or slightly amend the itinerary, including the flight/train/coach routing. The said changes shall be intimated to you, prior to the start of the tour or on tour. If such alterations need any additional payment to be made then it will be collected from the guest on tour itself. In the event that a passenger/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same. During local or national holidays certain facilities such as museums, restaurants, sightseeing tours, shopping time may be limited or not available for which there shall be no complaints /compensations and/or claiming of refunds.
Please Note: - City tour includes panoramic view of sightseeing places as mentioned in tour program. Unless specially mentioned from inside, it stands as panoramic view or a photo stop.
We have taken care to select hotels at convenient locations, which are comfortable for the guests. Accommodation is generally provided on Twin sharing basis. Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin bedded room. Most of the rooms have a private bath or shower. The hotels shall be located in the centre of the city or away from the centre of the city. Air-conditioning, central heating and other facilities are solely at the hotelier's discretion, depending upon factors such as weather conditions, local systems, tour type, etc. In certain countries under certain climatic conditions the central air conditions plans are kept shut or there are no air conditions at all
25. Single Occupancy
Single person traveling alone must pay single supplement charges. If single person travelling on tour seeks for a partner and the partner is available, twin sharing charges will be applicable. In case any of the partners gets cancelled before the tour or on tour the other person has to pay single occupancy charges for the full tour or for part of the tour respectively.
Single room is usually single bedded room located on the corner of the floor of the hotel at most of the national or international destinations.
For all tours, accommodations in the hotels are made in standard rooms only (as per the tour itinerary). Guests will have to abide by the check-in and check-out time of the respective hotels. For Domestic Tours, the check-in time is 12 noon and check-out time is 10 am. For most International Tours, the check-in time for the hotels is 3 p.m. and check-out time for the hotel is at 12 noon. Early arrivals and late departures by joining & leaving guest's should be adjusted by the guests themselves as per the respective check-in and check-out timings for which additional cost may be applicable. Check in procedure depends solely on the hotel management.
The Company advises guests to carry valuable items with them while leaving the hotel for sightseeing or outing. Do not keep any valuables money or important travel documents in your suitcase either it has to be kept in safe deposit lockets or to be carried with you. In case of any loss, the Company does not hold any liability or responsibility for the same. Laundry, telephone, mini bar, alcohol, beverages and food not on the tour menu, optional excursions, excess baggage fees, shopping, paid toilet, are all items of a personal nature. These additional services, if availed by the guest, have to be paid by the guest themselves or will be charged separately to the guest and shall be paid in full by the guest before leaving the hotel, ship/cruise or restaurant by the concerned authority. The Company shall not bear any liability towards the same.
27. Room Sharing
Shared room is the facility available to single traveller. Guest must co – operate with each other & make the trip enjoyable. If two single travellers decide to share the room and afterwards one of them get a friend or relative booked on the same tour then he/ she will have to stay on triple sharing. Please take care of your own belongings. Shared rooms have no smoking policy. Any misunderstandings or incidence like missing items or difference of opinion between each other will have to be settled between room partners. Tour leader will not interfere in the same and company is not responsible for any such loss or mishap. No relatives or friends are to be invited on tour by any guest's and such people are not allowed to use any of the services of the tour. Tour leader will not allow any such guest on tour, kindly be aware of the same.
There is a pre-set menu for meals as per the tour program. Packed meals would be served at some places. The type of meals is clearly indicated in the brochure. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet for any particular guest, except to the extent mentioned in the brochure and preferred by you. We, however, reserve the right to change the meal arrangements if circumstances make it necessary for us to do so. In the event of the guest missing any meal due to any reason, no claim can be made by the guest thereafter, for the meal he/she has missed and not utilized.
At holy places or on pilgrimage tours food served will be as per destination mostly pure vegetarian.
Definition of Jain food: - In common terminologies Jain food means food without onion & garlic and it will be served at the time of our group's meals, no separate arrangements will be done, we will not assure that such meals will be served before sunset.
29. Coach/ Bus Seating
Seat numbers are allotted on the booking priority basis. Seat nos. 1,2,3,4 in each bus/ coach is reserved for the Tour Escort/Guide. There is a strict "no smoking", "no alcohol" and "no eating" policy in the buses. If passengers are carrying any valuable items during the tour, Company advises the guests to carry the said valuable items with them when they leave the bus/ coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the Guests. The Company shall not be in any manner responsible or liable in case of loss of any items or baggage left in the said bus/ coach. Any damages caused by the Guests to the bus/coach during the travel shall be reimbursed by the Guests to the bus/coach owner/operator and Step In Tours will not be liable for the same.
30. International Tours Coaches / Buses
We hire air-conditioned/air-cooled, luxury coaches. Such coaches may be equipped with an emergency washroom; however this facility is not to be used in lieu of the rest rooms at our frequent comfort stops. Incase, Guests wishes to use this facility, he needs to pay tips to the driver directly. The size of the coaches/ Buses depends on the strength of the tour, accordingly seating capacity of the coaches varies, for smaller groups we use smaller vehicles and vice versa. The tour capacity is mostly of one coach for International Tours but it is not restricted to one coach. We may operate the tour with more than one coach.
31. Domestic Tours Coaches / Buses
We hire air-conditioned/air-cooled, Non-AC coaches, mini coaches, jeeps or taxies depending on the type of the tour, itinerary and passenger strength. The tour capacity is mostly of two coaches for Domestic Tours but it is not restricted to two coaches. We may operate the tour with more than two coaches.
32. Premium Seats
For selected International and Domestic Tours, seat number 3 and 4 are reserved as premium seats and can be booked by the guests at an additional cost subject to availability. For Nainital Mussorrie and Chardham tours, seat number 1 and 2 are reserved as premium seat. Premium seats can not be availed if the tour is full.
33. Transfer of tour
A transfer from the originally booked tour to another tour will be treated as cancellation of earlier tour and a fresh booking of another tour will have to be made. Transfer is applicable within Indian/ International Tours only. All cancellation charges stated in the International Tours will apply for the old tour. The old tour price and discounts will not be valid. Cancellation charges will be charged as per actual tour cost & not on a discounted tour price. Tour price and discounts existing on the date of fresh booking will be applicable.
34. Required capacity of the tour
If the number of guests booked falls below 20, then tour will be operated with/without the service of Step In Tours's tour escort or with an additional surcharge for a fully escorted and all inclusive tour or in some cases we need to postpone or prepone the tour or merge the tour with another tour.
All bookings for airlines/hotel accommodation/ground transportation are blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are not used as per the respective contract.
If the guest desires to cancel the tour due to any reason, they shall make an application in writing to that effect within specified time limit along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges given below.
40 Days or more prior to departure – Booking Amount
40 – 30 days : 25% of the total tour cost
30 – 16 days : 50% of the total tour cost
15 – 01 days : 100% cancellation will apply
No Refund in case of no show and of Un-utilizes services on the tour.
Visa fee & Service charges are non-refundable
Cancellation charges for any ticket / Air reservation are applicable as per the rules of airlines/railways. Air ticket cancellation charges for special fares if paid by the guest are NON-REFUNDABLE. Any refund payable will be returned to the guests after receipt of the refund from respective airlines/railways after deducting the processing charges.
Please note: In case of services provided by State Government, private resort, independent contractor services where full deposit is required to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended, cancelled or not utilized.
Cancellation fees will also apply as per their cancellation charges to any additional services including accommodations, independent contractor services and optional excursions reserved prior to, during and after the tour.
The Company reserves the right to cancel any tour prior to its departure without assigning any reason. The tour price paid by the prospective guests shall be refunded by the Company by 'A/C payee' cheque against receipt only, and no compensation and/or interest shall be paid in any case.
The tour may be pre-poned/post-poned by the company in certain circumstances which are beyond its control like earthquake, epidemic or any other natural calamity, political disturbance, security problems etc., and guest are bound to agree and co-operate with company's decision and make necessary suitable adjustments. In case the guest wishes to cancel the tour, Company will deduct minimum INR 15,000 for International Tours and INR 5000 for Domestic Tours per head minimum or actual amount received, in addition to actual losses incurred for VISA, Air tickets or cruise deposit whichever is higher, as processing fees to meet the partial loss suffered and rest of the balance amount paid by the guests will be carried forward to their account. Such guest shall be entitled to attend any tour within a year conducted by the Company from the date of departure of such tour and utilise the amount credited to their account. In such case guest has to pay the surplus amount of the tour price which they have selected if it is more than the balance amount carried forward to their account. If such tour amount is less than the tour price then the rest of the amount will be carried forward for another future tour.
Refunds if any, for amendments and/or cancellations will be paid directly to the guests strictly by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange within 45 days, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments were in part or whole in foreign currency. No refund will be made in cash. No refund will be payable, for any unused portion of the tour, due to whatsoever reason.
Company reserve the right
a. To give admission to any person for any tour or FIT package or for currency exchange.
b. To cancel the application of any of the prospective guest without assigning any reason after acceptance of the deposit, but prior to commencement of the tour. In the event of the Company terminating the contract, the Company may refund the deposit without payment of any interest.
c. To terminate any guest on tour if the guest is not following the group decorum of the tour or misbehaves. In this case no refund or compensation will be given to the guest and he/ she will have to borne the expenses to be incurred for his/ her return travel.
d. To amend, alter, vary or withdraw any tour, holiday, excursion, flight routing or facility it has advertised or published or, to substitute a hotel or air/rail/bus journey or independent contractor of similar class for reasons which may be deemed fit and proper by the Company.
e. To amend, alter, vary or withdraw the discounts/benefits or the priority booking of bus seats given, if the minimum registration amount is not paid at the time of booking or if cheque is dishonoured.
f. In case the number of guests falls below the stipulated number and the Company decides to operate the tour with available participation or if the passenger(s) are required to travel as 'Individual Travellers', the Company reserves the right to collect additional amount from the guests. Passenger(s) traveling as individual travellers in such cases will not be provided certain services including that of tour escorts, group activities, meals and the passenger(s) may travel with some amendments, such as seat in coach, airport transfers which are at fixed times, etc.
g. To vary, add, amplify or waive any stipulation, representation, term or condition set forth in the Brochure other than any person including the Employee/s and the Agent/s of the Company, having authority in writing.
37. Binding on passengers
In the event of the Company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such a tour or holiday has been booked, the guest(s) agrees to co-operate with the company's decision and shall accept the amendments/alternations or accept any alternative tour or holiday, which the Company may offer.
In an event of cancellation, cancellation charges shall apply as per the terms and conditions mentioned herein. In either case, the guest shall not be held entitled to, or the Company shall not be liable for any damages, additional expenses or any consequential losses suffered by him/her or to pay any amount as refund.
38. Liability & Responsibility
(1) The liability of the Company is restricted only to the making reservation in accordance with the guest(s) requirements. The liability of the Company will cease on the issue of a ticket, reservation and travel document to the guest. Company is not liable for any loss of person or property caused or damaged or suffered by the guest on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the passenger to minimize such loss or damage will not constitute on admission of such liability or a waiver. To Hold Company Harmless and Indemnity the Company shall in no circumstances whatsoever be liable to the guest or any other person traveling for any loss or expense incurred due to:
(a) The company shall not be responsible if any guest's baggage, cash, jewellery or any other valuable(s) is lost due to theft or by any other reason whatsoever during the tour. Entire responsibility of taking care of their valuables shall lie on the guest(s).
(b) Train/flight delays, rescheduling/cancellation of train/flights, inter-connection occurring due to airline problem and/or any change in train/flight schedule, lack of availability, or meals not being served.
(c) Any overstay expenses due to delay or changes in air, bus, ship, train or cancellation of special bogie or other services due to sickness, weather conditions, strike, war, quarantine, or any other cause whatsoever.
(d) Any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period due to any unavoidable circumstances and any reason beyond our control such as political, natural calamity, monument under renovation, VIP movement & security, heavy rush at sightseeing places, road traffic congestion etc.
(2) All the loss or expenses will have to be borne by the guest arising in any way out of this contract in respect of any tour, holiday, excursion facility which exceeds the total amount paid or agreed to be paid for the tour, and shall in no case include any consequential loss or additional expense whatsoever. If in the event of the guest(s) is booked on a particular train/airline on a particular date and due to certain reasons beyond the control of the Company the guest(s) is not allowed to board the train/flight, the guest(s) shall not hold the Company responsible for the same and no claim whatsoever can be made by the tour participant against the Company.
(3) The Company shall not be responsible for any loss of baggage by the airline or by independent contractor or their agents, hotel staff, bus/coach or while traveling etc. The Company shall not be responsible and/or liable for any damage or loss caused to the guest(s) due to reasons beyond the control of the Company. The Company is not liable for any loss due to negligence or technical fault or any other reason whatsoever due to change amendment or cancellation by Airline/Railway Authority.
(4) The Company will not be responsible for loss of baggage, allocation of seats, and food service in the aircraft.
(5) The Company will not be responsible if any celebrity assigned for the tour as an entertainer does not turn up on the tour due to the reasons beyond the control of the company.
(6) Any personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;
(7) In case of death while on tour applicable rules and procedures of law will be followed strictly and all the procedures pertaining to the death will have to be tackled and handled by the guest's or their relatives themselves.
39. Reimbursement of Step In Tours paying money due by guest, in payment of which Step In Tours is interested:
Step In Tours, who is interested in the payment of money which guest is bound by law to pay, and who therefore pays it, is entitled to be reimbursed by the guest (Section 69 of Indian contract Act 1872).
40. Complaints or grievances:
If any guest has any complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof shall be handed over to the tour escort, to enable the Company to take up the matter with the independent contractor.
Any claim or complaint by the guest must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company beyond this period will be entertained and the Company shall incur no liability in respect thereof.
It is hereby declared that the amenities provided under the contract shall be available to the Company's managers including tour escorts, employees, servants and agents but not to the independent contractors selected by Company.
All disputes pertaining to the tour and travel, travel related services conducted by the Company and any claim arising there-under shall be referred to and decided by the Court of competent jurisdiction at Nagpur only.
All disputes will be subject to jurisdiction of Nagpur courts only.
42. Privacy of Information:
We treat all information furnished by guest as confidential and will share only the necessary information with other guests, airline, hotels & service providers who will provide services to you on tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order by court or the rules, regulations & enquiry by any govt. /statutory agency having regulatory authority over the Company.
43. Photographs or Video Clips
Photographs / Video clips of the guests taken on tour or sent by guests for visa or any other purpose will be used for promotion purpose by Step In Tours without asking for the permission and Step In Tours reserves the rights to use such Photographs.
Each of these conditions shall be severable from other and if any provision is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.
The accuracy and completeness of information provided herein and opinions stated are not guaranteed or warranted to produce any particular results and the advice and strategies, contained herein may not be suitable for every individual. The author shall not be liable for any loss incurred as a consequence of the use and application, directly or indirectly, of any information presented in this work. The publication is designed merely to provide a concept idea with respect to the subject matter, over which concept / Idea alone, The author claims it’s rights, as it’s intellectual property and nothing more, picture used are for expressing the said Ideas / Concept.
Logo = This Artistic work is under copyright application